• Enter the relevant details of your journey
• Follow the easy 6 step booking process
• Do you live outside UK/Ireland? We will need a UK address for your tickets
• Or call us on 03443 35 00 27

Tickets & Fees

The following fees apply when you buy train tickets using thetrainline.com

Booking your ticket:

You can book up to 10 journeys in one transaction on our website – the booking fee would only be applied once. Mobile App: a booking fee applies to each transaction. Website & mobile website: a booking fee  applies to each transaction.

Getting your ticket:

For Belfast departures within 7 days please call us on 03443 35 00 27 to arrange your Sail & Rail ticket collection from the Stena Line ticket desk, Belfast, prior to check-in.

Tickets on departure from mainline stations

If you intend to travel within the next 7 days please telephone 03443 35 00 27 and a ticket on departure can be arranged provided your departure station can accommodate this facility.

This service is only available to passengers who hold a valid e-mail address and can take the credit/debit card used to purchase their ticket with them. To obtain your rail ticket at the station on day of departure you will need the payment card used together with your rail collection booking reference which is different to your Stena Line booking reference, both these references are shown on your Stena Line e-ticket reservation advice. Failure to present your rail booking reference means that you will be unable to collect your train ticket and no refund will be due.

This telephone booking service is available Monday to Friday during office hours 09:00 - 17:00 hrs.

Contact number

You can call The Train Line on 0871 244 1545. The support team are available to take your call 7 days a week, from 8am until 10pm.

To discuss a booking already made, for security we can only discuss details of a booking, including cancellation or amendment of a ticket, with the owner of the card used to pay for the tickets. You can also change or cancel tickets online by logging into My Train Line Account.

*Calls to this number cost 10p per minute from a BT landline. Calls from other operators and from outside the UK may cost more.

Tickets on departure from Belfast Port

If you are travelling from Belfast to Cairnryan tickets can be booked up to 2 hours prior to departure and collected from the Belfast Travel Centre at Victoria Terminal 4.

Travel by Sea

Carriage is subject to the Terms and conditions of Business of Stena Line Limited and associated carriers. Click here for more details.

Rail Travel

Rail travel is subject to the relevant terms and conditions of the particular railway undertaking and, where applicable, the provisions of the Convention concerning the International Carriage by Rail (COTIF) of 9 May 1980 including the Uniform Regulations concerning the contract of the International Rail Passenger and Luggage Traffic (CIV) contained in Appendix A of the Convention. Details are available on request.

The online enquiry and booking service (the "Booking Service") is offered as a service to you, the customer, by the, Trainline.com http://www.thetrainline.com/buytickets/terms.aspx

General Information

Travel must be on the dates and times shown on your ticket. No break of journey is allowed other than to join connecting services.

If you travel on a different train or ferry to that booked, your ticket will be invalid and a full single fare will be payable.

You may not start, break, resume or end your journey at any intermediate station except to change from/to connecting trains shown on ticket or itinerary. Standard single fares can be purchased at any time and when Advance tickets are not available.

Prices

Prices are valid until further notice and may be subject to change.

For DART rail to Dublin an additional £1 per person single journey will be charged to the ticket price. Rail & Sail fares exclude travel on the LUAS system in Dublin and the London Underground.

Rail Link Bus between Cairnryan and Ayr return

Rail journeys commence or terminate at Ayr rail station and a dedicated Rail Link coach service will transport you direct to or from Loch Ryan Port.

The through Rail & Sail ticket includes the cost of the coach. Dogs or pets cannot be accommodated onboard the Rail Link coach however officially registered guide, hearing or assistance dogs will be able to travel on the coach with their owners free of charge. For guests with particular needs the Rail Link coach can accommodate one guest who needs to remain in their wheelchair for the duration of the coach journey per departure. It is very important to make a reservation as early as possible but no less than 48 hours before the date of intended travel. You must specifically advise Stena Line of your requirements. by telephone calling 03443 35 00 27 or by email to railbus@stenaline.com advising name, booking reference, date and time of outward and return travel and your requirements.

Cancellation and Amendment Charges

For customers bookings direct with Stena Line by phone and for any cancellations or amendments a £10 per person administration fee will apply. For details concerning charges on tickets that have been issued, please call us on 03443 35 00 27 for further details. Advance fares are non refundable.

Online, once you've made a booking, the options available for cancelling or changing tickets depend on the type of tickets you've chosen. Click here http://help.thetrainline.com/app/answers/detail/a_id/3583

Select the type of ticket you've purchased from the and Train Line will show you the options that are available to you. You can call The Train Line on 0871 244 1545

Carriage of Bicycles

Bicycles incur a single charge with Stena Line and you are advised to check with the relevant railway operator that they can be carried on the train. Subject to availability of space.

Carriage of Pets

Pets cannot be accommodated on the Rail Link coach between Cairnryan and Ayr. However officially registered guide, hearing or assistance dogs will be able to travel on the coach, with their owners, free of charge.